Refund & Cancellation Policy
Last updated: 27 September 2026
1. Course Purchases
Fashion Retail Academy provides digital educational courses and downloadable learning materials. Because digital course access may begin immediately after successful payment, refund eligibility depends on the circumstances described below.
2. Cancellation Before Access
If you have completed payment but have not received or accessed the purchased course, you may contact us as soon as possible to request cancellation and a refund. Each request will be reviewed based on the transaction and applicable law.
3. After Course Access
Once course content or downloadable resources have been accessed, refunds may not be available because the purchased digital content has been made available to the student. Requests will nevertheless be reviewed where required by applicable law or where there has been a genuine technical or payment-related problem.
4. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same course, please contact us with the payment details. We will investigate the transaction and, where a duplicate charge is confirmed, process the appropriate refund.
5. Payment Failure
If money has been debited from your account but the course has not been activated, please contact us with the transaction details. We will verify the payment status and take the appropriate action.
6. Refund Processing
Approved refunds will normally be processed through the original payment method or payment provider, subject to the provider's processing timelines and applicable banking procedures.
7. How to Request a Refund
Contact Fashion Retail Academy with your registered email address, course name, payment date and relevant transaction reference. Do not send your full card number, CVV, password or other sensitive payment credentials.
8. Contact
Refund and payment support requests should be submitted through the contact details provided on the Fashion Retail Academy website.